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FAQ

How do you put in clip-in curly hair extensions?

The extensions securely attach to your hair with small snap-on clips. The weft of hair is "hidden" right under your own hair with high quality clips that ensures a tight grip. For best results, curly clip-in hair extensions should be applied on dry hair, not damp, after styling.

 

How long does shipping usually take?

It may take 5-7 business days to process and ship the order. We do NOT process and ship orders the same day. We will email you a tracking number once your order ships. Your Bella Kurls Clip-in Curly Hair Extensions are shipped from our facility in Miami, FL USA.

 

Delivery of Items.

All of our shipments include Tracking. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact couriers (USPS or DHL) in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. Bella Kurls offers priority mail with signature confirmation for an additional $3.00 which can be purchased at checkout. 

 

What does it mean when an item is on Pre-Order/Back-Order?

The items are currently out of stock but order can still be placed. Ordering an item that is currently on back order will take 14-21 days to process and ship out.

 

International Tax and Duties.

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Bella Kurls.

 

How long do BELLAKURLS Hair Extensions last? 

The lifespan of your BELLAKURLS clip-in curly hair extensions is determined by how well they are taken care of. On average the lifespan of our hair extensions is 3-6 months, sometimes even up to a full year, depending on how often they are worn and how well they are taken care of. 

 

How often should I wash my BELLAKURLS Clip-In Curly Hair Extensions? 

It is very important to moisturize, protect and detangle your hair extensions. Treat these curls as if they were your own before the hair becomes unmanageable to style. Leave-in conditioners will prolong your curly hair extensions life span. Some shedding is normal when detangling curls, just like your own hair! 

 

Do You Have a Return Policy or an Exchange Policy? 

You can exchange or return your order within 30 days as long as the security seal has not been broken and they have not been opened or worn. Each set includes a tester piece for you to view length, color and texture. Please contact us prior to sending your hair extensions back for full details & address information. Human hair extensions are considered a hygienic product, therefore we do not allow open items to be returned for the safety of all of our clients.

 

Do I have to pay for the shipping of my return?

You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Bella Kurls will not be responsible for lost returns. Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international.  A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened or tampered with which is protected by a security seal.

 

Can I Straighten BELLAKURLS Clip-In Curly Hair Extensions?

It is very important that you use a quality heat protectant on the hair extensions. BellaKurls clip-in curly hair extensions is 100% human hair so it can become heat damaged just as your own hair would. Also, with curly hair you risk the chance that your curl pattern will not return after applying excessive heat to your hair repeatedly just as your natural hair would respond.

 

How Can I Find The Perfect Match For My Hair?

We would love to help you out in finding the best curl pattern to match your curls. Please send us a photo of your hair via email info@bellakurls.com.